CSM Academy International
Certificate in Service English
Master English for professional service interactions. Improve your pronunciation, grammar, and communication skills for customer-facing roles.
FT: 4 months
Face-to-face, in classroom mode
EduTrust Certification Scheme
Overview
The Certificate in Service English assists students in mastering English and speaking convincingly, particularly for providing customer service across various industries.
Whether working or schooling, students need to equip themselves with Service Skills and English proficiency for professional and daily interactions.
Curriculum
The course covers the following key areas:
- Pronunciation & Speaking
- Presentation Skills
- Grammar & Vocabulary
- Summarization
- Academic Writing
- Paraphrasing
Entry Requirements
Minimum Academic Requirements
- GCE Secondary II Levels: C6 in three subjects or equivalent.
English Language Requirement
- English Proficiency: Pre-intermediate or Secondary II level (C6).
Fees
| Student Type | Course Fee (Est.) |
|---|---|
| Local & International | ~S$4,000 |
- Fees are in Singapore Dollars and subject to GST.
- Fees listed are indicative full course fees.
Assessment & Graduation
Assessment Methodology
The course uses both Formative and Summative Assessments to gauge progress and proficiency.
Graduation Requirements
Students must complete all required assessments and meet attendance requirements.
Career Opportunities
Graduates are well-equipped for roles such as:
- Customer Service Representative
- Call Center Agent
- Hotel Front Desk Staff
- Flight Attendant
- Travel Agent