Certificate in Service English
Master English for professional service interactions. Improve your pronunciation, grammar, and communication skills for customer-facing roles.
Overview
The Certificate in Service English assists students in mastering English and speaking convincingly, particularly for providing customer service across various industries.
Whether working or schooling, students need to equip themselves with Service Skills and English proficiency for professional and daily interactions.
Curriculum
The course covers the following key areas:
- Pronunciation & Speaking
- Presentation Skills
- Grammar & Vocabulary
- Summarization
- Academic Writing
- Paraphrasing
- Communicate clearly
- Avoid common mistakes in pronunciation
- Give skillful presentations
- Use PowerPoint correctly
- Construct correct sentences
- Undo common grammar mistakes
- Increase your vocabulary
- Play games to improve your grammar
- Read a text quickly
- Pick out the main points
- Summarize
- Understand & explain statistics
- Learn formal writing for academic purposes
- Write good introductions & conclusions
- Paraphrase
- Cite references accurately
Entry Requirements
Minimum Academic Requirements
- GCE Secondary II Levels: C6 in three subjects or equivalent.
English Language Requirement
- English Proficiency: Pre-intermediate or Secondary II level (C6).
Fees
| Student Type | Application Fee | Full Course Fee |
|---|---|---|
| Local Students | S$50.00 | S$4,000 |
| International Students | S$600.00 | S$4,000 |
- Fees are in Singapore Dollars and subject to GST and Fee Protection Scheme.
- Application fees are non-refundable and non-transferable.
- Local Student refers to Singaporeans, Permanent Residents, Employment Pass or Dependant Pass Holders.
Assessment & Graduation
Assessment Methodology
The course uses both Formative and Summative Assessments to gauge progress and proficiency.
Graduation Requirements
Students must complete and pass all 12 units to be awarded the Certificate in Therapy Services. Attendance requirement for local students is 75% and for international students is 90% in any month of the course.
Career Opportunities
Graduates are well-equipped for roles such as:
- Customer Service Representative
- Call Center Agent
- Hotel Front Desk Staff
- Flight Attendant
- Travel Agent