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Certificate in Patient Engagement & Health Promotion
CSM Academy International

Certificate in Patient Engagement & Health Promotion

Certificate in Patient Engagement & Health Promotion enhances the Clinic Assistant’s role from operational support to an active contributor to patient care and clinic revenue generation.

04 days
Face-to-Face

Overview

Certificate in Patient Engagement & Health Promotion enhances the Clinic Assistant’s role from operational support to an active contributor to patient care and clinic revenue generation.

LEARNING OBJECTIVES:

Upon completion, participants will be able to:

  • Apply advanced communication skills for effective patient education and engagement.
  • Identify opportunities for and confidently promote relevant health screening packages.
  • Recommend and sell appropriate supplements and over-the-counter products based on patient profiles.
  • Provide higher-level clinical support, such as assisting with minor procedures and conducting basic health education.

Curriculam

  1. Advanced Communication & Customer Service in Healthcare: Handling difficult patients, empathetic communication and managing patient expectations.
  2. Health Screening & Preventive Care: Understanding common screening packages (e.g. executive health screening, diabetic panels & cancer markers) and effectively explaining their values to patients.
  3. Sale Techniques for Healthcare Settings: Ethical sale principles, product knowledge for vitamins / supplements and overcoming objections.
  4. Enhanced Clinical Knowledge: Understanding common chronic diseases (e.g. Diabetics, Hypertension) to better support patient queries and clinician needs.
  5. Vaccination & IM/SC Injections: Types of common vaccination / medication, technique to perform Vaccination & IM/SC injection. (Additional Certificate for this module)
  6. Phlebotomy & Basic Specimen Collection (Optional Add-on Module): Practical training in venipuncture and handling lab specimens. (Additional Certificate for this module)

Entry Requirements

Proficient in English, including reading, writing, and conversational skills.

Course Details

Assessment Methodology

  • (30%) Case study analysis and presentation on promoting a health package
  • (30%) Practical sale and communication role-play
  • (40%) Written exam on product knowledge and clinical understanding

Fees

Course fees

  • Application Fee: S$50

  • Course Fee: S$900

  • Fees are in Singapore Dollars and subject to GST.